Returns & Exchanges

At PNG Jewellers, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, we offer a hassle-free 15-day return and exchange policy on all fashion jewelry items.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request.

• 2.
  Secure Packaging

  Place the jewelry in its original branded box along with the authenticity certificate and invoice to ensure safe transit back to our facility.

• 3.
  Scheduled Pickup

  Once your request is approved, our logistics partner will arrange a secure pickup from your doorstep within 24-48 hours.

• 4.
  Quality Check & Refund

  After our gemologists verify the item's condition, we will process your refund or exchange to the original payment method within 7 business days.